Cancellation Policy
Effective Date: 16 Dec, 2024
At Meat By Basket, we strive to provide fresh and high-quality products to our customers. We understand that circumstances may arise where you need to cancel an order. Below is our Cancellation Policy, designed to ensure fairness and clarity for both parties.
1. Order Cancellation by the Customer
- Before Dispatch:
- Customers can cancel their order anytime before it is dispatched by contacting us at +91-9266714330 or emailing meatbybasket@gmail.com.
- A full refund will be initiated for eligible cancellations.
- After Dispatch:
- Once the order has been dispatched, cancellations are not allowed due to the perishable nature of our products.
2. Order Cancellation by Meat By Basket
We reserve the right to cancel an order under the following circumstances:
- The product is unavailable due to unforeseen circumstances.
- The delivery address is outside our serviceable area.
- There is an issue with the payment process or transaction details provided by the customer.
In such cases, we will notify you immediately and provide a full refund if payment has already been made.
3. How to Cancel an Order
To cancel an order, please follow these steps:
- Contact us at +91-92667 14330 or email meatbybasket@gmail.com with your order details (Order ID and registered email/phone number).
- Our team will verify the status of your order and confirm the cancellation eligibility.
4. Refund Timeline for Cancellations
For eligible cancellations, refunds will be processed as follows:
- If paid online, the refund will be credited to the original payment method within 7-10 business days.
- If paid via cash on delivery (COD), no refund will apply since no payment was made at the time of order.
5. Non-Cancellable Items
Due to safety and hygiene concerns, the following items cannot be canceled:
- Orders containing custom-cut or specially prepared items.
- Same-day delivery orders.
6. Amendments to the Policy
We reserve the right to update this Cancellation Policy from time to time. Changes will be effective immediately upon posting the revised policy on our Website.
If you have further questions or need assistance with cancellations, feel free to contact us:
- Phone: +91-92667 14330
- Email: meatbybasket@gmail.com