Effective Date: 16 Dec, 2024
At Meat By Basket, we are committed to delivering fresh and high-quality meat products to our customers. If, for any reason, you are not satisfied with your purchase, please review our Returns and Refunds Policy below to understand your rights and how we handle such situations.
1. Eligibility for Returns
Due to the perishable nature of our products, returns are only accepted under the following conditions:
- The product delivered was incorrect (e.g., wrong item, incorrect quantity).
- The product delivered was damaged or spoiled at the time of delivery.
- The product did not meet the quality standards promised.
Note: To be eligible for a return or refund, the issue must be reported within 2 hours of delivery.
2. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Products that have been tampered with or partially used.
- Orders that were accepted in good condition at the time of delivery.
- Products where the issue was not reported within the specified time frame.
3. Reporting an Issue
To report a damaged, spoiled, or incorrect product, please follow these steps:
- Contact our support team at +91-9266714330 or email us at meatbybasket@gmail.com within 2 hours of receiving the order.
- Provide your order details (Order ID, registered email/phone number) along with:
- A clear description of the issue.
- Photographs of the product showing the damage, spoilage, or incorrect item.
Our team will review your claim and respond within 24 hours.
4. Refund Process
If your return request is approved, refunds will be processed as follows:
- Online Payments: Refunds will be credited to the original payment method within 7-10 business days.
- Cash on Delivery (COD): Refunds will be processed via bank transfer or store credit within 7-10 business days.
Note: Shipping or delivery charges, if applicable, are non-refundable unless the issue was caused by Meat By Basket.
5. Replacement Policy
Wherever possible, we may offer a replacement product instead of a refund. Replacements will be delivered at no extra cost.
6. Important Conditions
- Refunds and replacements are at the discretion of Meat By Basket and subject to verification of the claim.
- We may request the return of damaged or incorrect items for inspection before processing a refund or replacement.
7. Changes to this Policy
We reserve the right to update this Returns and Refunds Policy at any time. Any changes will be effective immediately upon posting on our Website.
8. Contact Us
For further assistance regarding returns and refunds, please contact us:
- Phone: +91-9266714330
- Email: meatbybasket@gmail.com