Effective Date: 17 Dec, 2024
At Meat By Basket, we take pride in delivering fresh, high-quality meat products to your doorstep in a timely manner. Please read our Shipping and Delivery Policy carefully to understand our delivery process.
1. Serviceable Areas
We currently provide shipping and delivery services only within Delhi. Orders placed outside of Delhi cannot be processed or delivered at this time.
2. Delivery Timings
- Quick Delivery:
- We aim to deliver your order within 1 hour anywhere in Delhi, depending on the delivery location and traffic conditions.
- Same-Day Delivery:
- Orders placed before 6:00 PM are eligible for same-day delivery.
- Orders placed after 6:00 PM will be scheduled for delivery the following day.
- Delivery Hours:
- Deliveries are made between 7:00 AM to 9:00 PM, seven days a week.
3. Delivery Charges
- Free Delivery: Orders above ₹500 are eligible for free delivery within Delhi.
- Delivery Fee: A nominal delivery charge of ₹50 will apply to orders below ₹500.
4. Order Processing
- Once your order is confirmed, it will be processed and dispatched based on your selected time slot and location.
- You will receive an order confirmation via SMS/Email, including delivery details.
5. Delivery Guidelines
- Please ensure someone is available at the delivery address to receive the order.
- If no one is available at the delivery location:
- Our delivery personnel will attempt to contact you.
- If the order cannot be delivered, it will be returned, and no refund will be issued due to the perishable nature of the products.
- Customers are encouraged to check the order upon delivery. Any concerns related to product quality or incorrect delivery must be reported within 2 hours of receiving the order.
6. Delays in Delivery
While we strive to deliver within the promised time, unforeseen circumstances such as heavy traffic, weather, or operational delays may occasionally occur. In such cases:
- We will inform you promptly about any delay.
- You may reschedule the delivery if required.
7. Address Accuracy
- Please provide accurate delivery details (name, address, and contact number) when placing the order.
- We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
8. Changes to Delivery Instructions
If you need to update the delivery address or instructions after placing the order, please contact us at +91-9266714330 or meatbybasket@gmail.com within 30 minutes of order confirmation.
9. Contact Us
For any shipping or delivery-related queries, please reach out to us:
- Phone: +91-9266714330
- Email: meatbybasket@gmail.com
- Address: 92, Lodhi Rd, Meharchand Market, Lodi Colony, New Delhi, Delhi 110003